Refund policy

Noir & Lin – Returns & Replacements Policy

At Noir & Lin, we stand for quality, consistency, and customer satisfaction. While we take extensive care to ensure every product meets our standards, certain issues may still occur due to handling during transit. Please read our policy carefully before initiating a return or replacement.

1. Damaged, Defective, or Misprinted Items

If you receive a product that is damaged, misprinted, or defective, we sincerely apologize and will work to make it right.

  • Timeframe: All such claims must be submitted within 7 days of delivery.
  • What We Need:
    • An unboxing video recorded from the moment the package is opened (mandatory).
    • Clear photos of the defective product and original packaging.
  • Resolution: Once verified, we will issue a free replacement or refund.

Important: Claims made after 7 days from delivery will not be eligible for free replacement. Reprinting or reshipping will be chargeable.

2. Exchange Requests (Size Issues or Non-Defective Returns)

We understand that sometimes the size may not be a perfect fit or the product might not meet expectations.

  • If you wish to exchange a product for non-defective reasons, you can place a new order at your own expense.
  • Returning the original item is not required.
  • Please review our size guide carefully before placing future orders to avoid sizing issues.

3. Items Lost in Transit

If your shipment is lost in transit:

  • Once the courier service officially marks the order as lost, we will provide a full refund or replacement, based on your preference.

4. How to Raise a Claim

To initiate a return or replacement request, please contact us via our email orders@noirandlin.com and include the following:

  • Order ID
  • Date of Delivery
  • Unboxing Video & Product Images
  • Brief Description of the Issue

Our support team will review your request and respond within 48 hours.

5. Order Cancellation Policy - Cancellations Are Not Accepted

All orders are processed immediately and enter fulfillment without delay. For this reason, we do not allow cancellations once an order is placed.

This policy helps us:

  • Maintain inventory and workflow efficiency
  • Prevent operational bottlenecks
  • Deliver consistent, fast service to all customers

Please double-check your order details before completing payment. Thank you for your cooperation.

We appreciate your understanding and thank you for choosing Noir & Lin. Your satisfaction is our highest priority.