Refund policy

Noir & Lin – Returns & Replacements Policy

At Noir & Lin, we stand for quality, consistency, and customer satisfaction. While we take extensive care to ensure every product meets our standards, certain issues may still occur due to handling during transit. Please read our policy carefully before initiating a return or replacement.

1. Damaged, Defective, or Misprinted Items

If you receive a product that is damaged, misprinted, or defective, we sincerely apologize and will work to make it right.

  • Timeframe: All such claims must be submitted within 7 days of delivery.
  • What We Need:
    • An unboxing video recorded from the moment the package is opened (mandatory).
    • Clear photos of the defective product and original packaging.
  • Resolution: We'll offer a free replacement first. If a replacement isn't possible, you can choose an instant store credit or a refund to your original payment method, processed within 5–7 business days.

Important: Claims made after 7 days from delivery will not be eligible for free replacement. Reprinting or reshipping will be chargeable.

2. Exchange Requests (Size Issues or Non-Defective Returns)

We understand that sometimes the size may not be a perfect fit.

  • We offer a flat ₹150 size exchange on full-price prepaid and Cash on Delivery (COD) orders. Orders placed with a discount or promotional offer are not eligible for size exchanges. Start your request on our Returns & Exchange page.
  • Returning the original item is not required — you can keep it. We'll make and ship the correct size within 1–2 business days after receiving the exchange fee.
  • Exchange requests must be submitted within 7 days of delivery, and only one size exchange is permitted per order.
  • Both prepaid and COD orders are eligible for size exchanges, provided the order meets the conditions above.
  • Please review our Oversized T-Shirt Size Guide before ordering. If you're unsure about your size, contact us at support@noirandlin.com or message us on Instagram for assistance.

3. Items Lost in Transit

If your shipment is lost in transit:

  • Once the courier service officially marks the order as lost, we will provide a full refund or replacement, based on your preference.

4. How to Raise a Claim

Start every return, exchange or replacement request on our Returns & Exchange page. You'll need:

  • Order ID
  • Date of Delivery
  • Unboxing Video & Product Images (for damage or defect claims)
  • Brief Description of the Issue

Our support team will review your request and respond within 24–48 hours.

5. Order Cancellation Policy – Cancellations Are Not Accepted

As every Noir & Lin product is made to order, we follow different processing procedures for prepaid and Cash on Delivery (COD) orders.

Prepaid Orders: Orders move into fulfilment immediately after successful payment confirmation. Once placed, prepaid orders cannot be cancelled.

Cash on Delivery (COD) Orders: COD orders remain on hold until the customer confirms the order through WhatsApp. Once confirmed, the order moves into fulfilment and cannot be cancelled.

Unconfirmed COD Orders: COD orders that are not confirmed within 24 hours are automatically cancelled.

This policy helps us:

  • Maintain an efficient made-to-order fulfilment process.
  • Prevent unnecessary production and operational delays.
  • Deliver consistent and reliable service to our customers.

Please double-check your product, size and delivery details before placing your order. Thank you for your cooperation.

We appreciate your understanding and thank you for choosing Noir & Lin. Your satisfaction is our highest priority.