FAQ – Noir & Lin

Welcome to the Noir & Lin FAQ page, your guide to shopping streetwear in India with confidence. Here you’ll find quick answers about shipping timelines, secure payment options, returns and exchanges, size guides, and product care. We believe in making streetwear simple, reliable, and stylish whether you’re buying an oversized T-shirt, hoodie, sweatshirt, or polo. Prepaid orders ship free across India, and every product is made with 100% cotton fabrics for comfort and durability. Explore our FAQs below to resolve common questions before placing your order.

Q1: Do you offer Cash on Delivery (COD)?
A: No, we don’t currently offer Cash on Delivery. All orders are prepaid through our secure checkout powered by PayU, which supports UPI, debit/credit cards, net banking, and wallets — and every order ships free across India.

Q2: How long does delivery take?
A: Orders are usually shipped within 1–2 business days after payment confirmation. Delivery typically takes 4–6 business days for metro cities and 5–9 business days for non-metro areas across India.

Q3: Are Noir & Lin hoodies and T-shirts true to size?
A: Our oversized fits are designed for a relaxed, streetwear look. Regular fits follow standard sizing. We recommend checking our size chart before ordering, since sizing issues aren’t eligible for exchange.

Q4: What fabrics do you use?
A: We use 100% cotton or cotton-rich heavyweight fleece (180–400 GSM) depending on the product. This ensures durability, breathability, and comfort.

Q5: How do I care for my Noir & Lin clothes?
A: For best results, wash inside-out in cold water, tumble dry low, and iron inside-out. This keeps graphics fresh and fabrics long-lasting.

Q6: What is your return or exchange policy?
A: Since every piece is made to order, we’re not able to offer size exchanges or order cancellations once an order is placed — please check the size chart carefully before you order. If your item arrives damaged, misprinted, or defective, contact us within 7 days of delivery with an unboxing video and photos, and we’ll arrange a free replacement or refund. See our full Return & Refund Policy for details.

Q7: Do you ship internationally?
A: Currently, we ship only across India. International shipping will be announced soon.

Q8: What payment methods are accepted?
A: All orders are prepaid through our secure payment partner PayU. We accept UPI, Debit/Credit cards, Net Banking, and wallets. We currently do not offer Cash on Delivery.

Q9: How do I track my order?
A: Once shipped, you’ll receive a tracking link via email/SMS so you can follow your order until it reaches your doorstep.